Premium Frozen Fish & Seafoods – Freshly Frozen for Your Kitchen

Description

Elevate your meals with our exquisite Frozen Fish! Sourced from the best waters and flash-frozen to lock in peak freshness, our collection brings you a delicious variety of premium fish. Perfect for a quick, healthy family dinner or a festive feast, our fishes save you time and money. Enjoy the taste of the rivers and ocean, delivered right to your kitchen. Taste the difference—convenience and quality guaranteed.

Additional information

Fish Type:	Croaker, Panla, Tilapia, Titus, Rock, Owere, Kote

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Shipping Policy

Thank you for visiting and shopping at Maalz eMarketplace. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time:

All orders are processed within 2-3 business days. For small items located in our Global stores, it may take 2-3 weeks for such orders to be processed and shipped, large items located abroad will take a bit longer.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method, Estimated delivery time and Shipment cost

Local Pick-up is possible within 1-3 hours after we receive your payment.
Free shipping for qualifying purchases may attract some handling charges.
Flat Rate Shipping may take 1-5 business days depending on the location and may cost between ₦3,500 - ₦15,000
Store Shipping by our vendors may take 1-5 business days and the cost would be determined and communicated to you.
* Overnight delivery is only available for orders with delivery addresses within Lagos Island and Mainland.

Delivery delays can occasionally occur, but we will make all efforts to minimize it and also keep you informed.

Shipment to P.O. boxes or APO/FPO addresses

Maalz eMarketplace does not ship to P.O. boxes or APO/FPO addresses

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Maalz eMarketplace is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Maalz eMarketplace is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Nigeria.

Refund Policy

We will exchange or issue a refund for any item returned to us that meets the conditions spelled out in our Return policy. Please note that a restocking fee of ₦2,500 will be deducted from the purchase amount.

Cancellation / Return / Exchange Policy

Return Policy

We work to ensure our customers are satisfied with their purcha,ses but we get it – sometimes it just doesn’t work out. If you are unhappy with your purchase [for any reason], we’ll be happy to return or exchange the product within 15 days of purchase for a full refund less restocking fee, an exchange, or store credit in your wallet. To make a return:

Items must be [unopened/unused/unworn]. Items must still be in their original packaging with all tags attached.
Items must not be damaged or show signs of wear
You must have a receipt or other proof of purchase
Please note that we cannot accept returns or exchanges of clearance or sale items.
We also cannot accept returns of: Groceries, drinks, foods (including fruits and vegetables) items, Cosmetics, hair wigs, underwear, sanitary or bathroom items, Intimate, single use and/or personal items

To return a product, send the product back to our address:

Plot 1 Block 12 Ajayi Apata Estate, Lekki-Epe Expressway, Lagos Nigeria, along with proof of purchase and your details.
We will send a confirmation email once we have received your returned item(s).
Customers are responsible for all shipping costs, along with a restocking fee of ₦2,500.

For customer support or additional questions, you can contact us at support@maalz.com or by completing our online form.

General Inquiries

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