Thank you for choosing to purchase digital goods from Maalz eMarketplace. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where a refund is necessary. Please read the following policy carefully to understand your rights and obligations regarding refunds for digital goods.
Scope
This Digital Goods Refund Policy applies to all purchases of digital goods made through our website, mobile applications, or any other digital platform operated by Maalz eMarketplace.
Eligibility for Refund
We offer refunds on digital goods purchases only under the following circumstances:
- The purchased digital goods are not as described.
- The digital goods fail to function as intended or advertised.
- The customer has not downloaded or accessed the digital goods.
Refund Procedure
If you believe you are eligible for a refund based on the criteria outlined above, please follow these steps:
- Select your Order
- Click on Return and Refund option
- Submit the reason for your refund request, providing any relevant evidence or documentation if necessary
- Contact our customer support team at support@maalz.com.
- Provide your order details, including the order number and the digital goods purchased.
- Clearly explain the reason for your refund request, providing any relevant evidence or documentation if necessary.
- Our customer support team will review your request and respond within a reasonable timeframe. If your refund request is approved, we will process the refund using the same method of payment used for the original purchase.
Exclusions
Please note that the following circumstances are not eligible for refunds:
- Change of mind or personal preference.
- Incompatibility of the digital goods with your device or software (unless explicitly stated otherwise).
- Failure to meet expectations regarding the quality or content of the digital goods, provided they are as described at the time of purchase.
Fraudulent Activity
We reserve the right to deny refunds if we suspect fraudulent activity or abuse of our refund policy. This includes but is not limited to repeated refund requests from the same customer without valid reasons.
Modification of Policy
We reserve the right to modify or update this Digital Goods Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or digital platforms.
Contact Us
If you have any questions or concerns about our Digital Goods Refund Policy, please contact us at 09042166190.
By making a purchase of digital goods from Maalz eMarketplace, you acknowledge that you have read, understood, and agreed to this Digital Goods Refund Policy.
Company Name: Maalz eMarketplace
Address: Plot 1 Block 12, Ajayi Apata Estate, Lekki-Epe Expressway, Lagos Nigeria
Website: https://maalz.com
Phone Number: 09042166190
Last Updated: July 9, 2025
