Welcome to Maalz eMarketplace! We strive to provide you with a seamless shopping experience, and your satisfaction is our priority. Please read our Returns & Refunds Policy carefully to understand your rights and obligations when returning or seeking a refund for a product purchased from us.

1. Eligibility for Returns

a. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

b. Returns are accepted within 7 (seven) days from the date of purchase. Beyond this period, we may not be able to offer you a refund or exchange.

c. Some products, such as perishable goods, personalized items, digital goods, and gift cards, some electronic items, are exempt from being returned. Please check the product description carefully before making your purchase.

2. Initiation of Return

a. To initiate a return, please contact our customer support team at sales@maalz.com 09042166190. Provide your order number and details about the product you wish to return. Our team will guide you through the return process.

b. Please do not send your purchase back to the manufacturer. We will provide you with the necessary instructions and address for the return.

3. Refund Process

a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days, depending on your payment provider policies.

b. If your return is rejected, we will provide you with a clear explanation of the reasons for rejection. You may have the option to have the item returned to you at your expense.

c. Shipping costs incurred for returning items are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

a. If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. We will do our best to accommodate your request, subject to availability.

5. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

6. Cancellation Policy

a. You may cancel your order within a certain period after placing it, typically within 24 hours. After this period, your order may have already been processed and shipped, and cancellation may not be possible. Please contact us as soon as possible if you wish to cancel your order.

7. Contact Us

a. If you have any questions or concerns about our Returns & Refunds Policy, please don’t hesitate to contact our customer support team at sales@maalz.com 09042166190. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing Maalz eMarketplace !

We appreciate your business and look forward to serving you again in the future.

Last Updated: July 9, 2025