Thank you for visiting and shopping at Maalz eMarketplace. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. For items located in our Global stores, it may take 2-3 weeks for such orders to be processed. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
| Local Pick-up | 1-3 hours | Free (some handling charges may apply |
| Flat Rate Shipping | 1-4 business days | ₦5,500 – ₦15,000 |
| Store Shipping | 1-5 business days | To Be Determined by the respective stores |
* Overnight delivery is only available for orders with delivery addresses within Lagos Island and Mainland.
Delivery delays can occasionally occur, but we will make all efforts to minimize it and also keep you informed.
Shipment to P.O. boxes or APO/FPO addresses
Maalz eMarketplace does not ship to P.O. boxes or APO/FPO addresses
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Maalz eMarketplace is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Maalz eMarketplace is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier or the vendor/seller to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Nigeria.
